Adam Azim the managing director of MWSC, has said that the biggest aim of the company is to provide quality services to the people.
He made this statement while speaking at a press conference held by the company yesterday to inform about the changes brought by the company to improve customer services.
Adam Azim said that they want to manage the company in a sustainable manner and that they are doing a lot to improve the quality of services provided by the company. He said that they have established a 24 hour customer service center. Azim said that they have also created a hotline which will cater to the complaints by the customers and they will resolve the issues as soon as possible. He said that these new changes will strengthen the relation between the company and their customers.
In addition, he noted that they have introduced a mobile application which allows customers to pay the bills and also check the usage history. Azim said that starting from April, customers can apply for services online. He said this will be of a huge convenience to the customers. Also, those who experience service disruption due to late payments can get the service back within 30 minutes of payment.
Furthermore, he said that they are upgrading the water networking to resolve the issue of low pressure during peak hours. He also noted that they are changing old water meters in some houses as well. Azim noted that they are also conducting a preventive maintenance program of the sewage system of Male’. Under the program, the whole system will be cleaned once a year.
MWSC has been providing water and sewerage services for 23 years now. The company is also involved in manufacturing and trading services.
